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Timestamps are as accurate as they can be but may be slightly off. We encourage you to listen to the full context.
Ed Elson hosts a compelling episode featuring Harley Finkelstein, President of Shopify, who breaks down the company's impressive Q3 earnings showing 32% revenue growth and $92 billion in gross merchandise volume. (04:27) The conversation explores Shopify's AI integration strategy, particularly their partnership with OpenAI and the development of Sidekick, which has been adopted by 750,000 merchants. (06:42) Jessica Tarlov then joins to discuss the record-breaking 36-day government shutdown, analyzing its economic impact including $7 billion in lost output and effects on 42 million Americans receiving SNAP benefits. (16:57) The episode concludes with Ed's analysis of NYC's mayoral election and what Zoran Mamdani's likely victory represents for America's growing income inequality crisis. (32:31)
Host of Prof G Markets podcast and content creator known for modernizing financial media through social platforms and engaging storytelling. Ed regularly interviews top executives and provides market analysis with a focus on making complex financial topics accessible to younger audiences.
President of Shopify, one of the world's largest e-commerce platforms with over $200 billion market capitalization. Finkelstein has been with the company for over a decade, leading earnings calls since the IPO and helping transform Shopify from a startup to a global commerce juggernaut serving everyone from small businesses to major brands like Mattel and Estée Lauder.
Co-host of the Raging Moderates podcast and political strategist with expertise in policy analysis and electoral politics. Tarlov provides regular commentary on political and economic issues, bringing deep knowledge of Washington dynamics and their market implications.
Harley Finkelstein revealed Shopify's "AI reflexive" culture where every employee must consider AI applications before hiring new staff. (05:51) This comprehensive approach spans three areas: internal operations (like support teams handling higher-value conversations), merchant tools (through Sidekick used by 750,000 merchants), and new commerce surfaces through agentic partnerships with OpenAI and Perplexity. The strategy demonstrates that successful AI adoption requires cultural transformation, not just technology implementation, enabling companies to enhance productivity while focusing human talent on high-impact activities.
Shopify achieved their ninth consecutive quarter of GMV growth above 20% and tenth consecutive quarter of 25%+ revenue growth. (04:23) Finkelstein emphasized that investor trust comes from "doing what you say you're going to do" rather than making bold predictions. This approach of steady, predictable performance creates compound value for stakeholders and builds the credibility necessary for long-term market leadership, especially important as companies navigate volatile economic conditions.
Traditional investor relations through CNBC and webinars is becoming obsolete, according to both Finkelstein and Ed's analysis. (09:57) Successful public companies now leverage podcasts, social media, and direct communication to reach merchants, partners, employees, and potential recruits beyond just investors. This "consumerization" of IR functions works best for founder-led companies with genuine mission-driven cultures, creating competitive advantages in talent recruitment, partnership development, and stakeholder engagement.
The 36-day government shutdown has already caused $7 billion in permanent economic loss, with projections reaching $11 billion if extended another week. (16:41) Beyond immediate impacts on 1.4 million federal workers and 42 million SNAP recipients, the shutdown affects air traffic control, national parks, and critical infrastructure. Jessica Tarlov noted that 21 million of the 24 million affected by ACA premium increases live in red states, creating bipartisan pressure for resolution and demonstrating how political decisions create real economic consequences.
Ed's analysis of NYC's mayoral election reveals that extreme inequality drives political upheaval. (32:31) In New York, the bottom 40% of earners receive only 8% of total income, residents spend 60% of income on rent, and the poorest die 17 years earlier than the richest. Nationally, the top 10% account for 50% of spending while productivity grows three times faster than wages. This represents not just a New York problem but America's broader systemic challenge that demands urgent attention from leaders across sectors.